Privacy notice

“Personal Information” means These definitions should help you understand this policy.

When we say “we,” “us,” “our,” or “[Concretely],” we are referring to Holcim (US), Inc., a corporation registered in Delaware. We provide a way for concrete customers to manage their orders and track their deliveries (the “Services”). When we say “Member,” we are referring to the person or entity that has acquired a professional subscription from us to use the Website and/or the App, who is registered with us to use the Services. When we say “you,” we are referring to a User. When we say “User,” we are referring to a Member’s employee, proxy or representative, contractor, consultant who is using the Services on behalf of a Member to supply Member’s products and/or services to a User.

“Personal Information” means any information that identifies or can be used to identify you or a Member’s employee, proxy or representative or a Subscriber, directly or indirectly, including, but not limited to, first and last name, date of birth, email address, gender, occupation or other demographic information.

We and/or our Members collect personal data about you when you visit www.concretely.co (the “Website”) and/or when you access the application [app.concretely.co] for phones using the Android/ iOS operating systems (the “App”) in accordance with the Terms and Conditions published in the App, the Website, and this Privacy Policy. This Privacy Policy (the “Policy”) describes how we process these data and the steps we take to protect such data.

We own the rights of use of the Website, the App, and the content, and all communications made through the app are our sole property.

We understand that you care about your own personal data interests, and we take that seriously. This Privacy Policy describes our policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We may from time to time update this Privacy Policy as we undertake new personal data practices or adopt new privacy policies.

Except as outlined below, visiting the Website or downloading and your use of the App constitutes your acceptance of the collection, use, disclosure and transfer abroad of information in accordance with this Policy and the Terms and Conditions published in the App and on the Website, which governs the use of the App and the Website.

For purposes of this Policy, capitalized notions will have the meaning of the Terms and Conditions published in the App and on the Website.

FIELD OF APPLICATION

This Policy is addressed to the Website visitors, App visitors and Website and App Users.

WE COLLECT THE FOLLOWING INFORMATION

(I) Information you voluntarily provide to us

When you sign up for and use the Services, communicate with us through our customer service team, send us an email, post on our comments and customer section page, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your name, physical address, email address, IP address, phone number, credit card information, complaints/ complaints data, account password, Facebook account or Google account (depending on the option selected for identification in the App), geolocation data, preferences as well as details including gender, occupation, location, purchase history, and other demographic information. By giving us this information, you consent to this information being collected, used, disclosed, and stored by us.

We do not sell personal information to anyone and only share it with our Members with whom you would like to contract or have already contracted and with third parties who are facilitating the delivery of the Website and/or App services. We collect the information you provide us directly when visiting the Website or downloading and using the App.

Your refusal to provide the above information will result in our inability to provide full access to the Website or to provide access to the App or, or to handle requests, comments, complaints, or complaints that you may make through the Website and/or the App.

(II) Information we collect automatically

When you use the Services, we may collect information about your visit to the Website, your usage of the Services, and your web browsing. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with the Website. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Please find more details in our Cookies Policy.

(III) Information from the use of our App

When you use the App, we may collect certain information. We may collect information about the type of device and operating system you use. We may ask you if you want to receive push notifications about activity in your account. If you have opted in to these notifications and no longer want to receive them, you may turn them off through your operating system. We may also ask for, access or track any location-based information from your mobile device at any time while downloading or using our App or Services so that the products and services you purchased are delivered to you. We may collect information about how often you use the application and other performance data.

(IV) Information from your use of the Service

We may receive information about how and when you use the Services, store it in log files or other types of files associated with your account, and link it to other information we collect about you. This information may include, for example, your IP address, time, date, browser used, and actions you have taken within the application. This type of information helps us to improve our Services for both you and for all of our users.

The Website and the App collect certain information automatically and store it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of the Website and/or the App, including a history of the pages you view. We use this information to help us design our Website and/or the App to better suit our users’ and customer’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences. The Website and/or the App also use cookies. Please read our Cookie Policy for more details.

USE OF INFORMATION

The information collected about you will be used to manage the Website and operate the App, including:

• running, maintaining, customizing and improving the Website and the App;
• tracking the preferences of Website and App visitors and users to optimize Website and App features and improve the experience of Website visitors and App users (as described in the Preferences Monitoring Section below);
• performing internal operations, including resolving operational dysfunctions, developing security features, and authenticating users of the Website and of the App;
• solving complaints and notifications received from website visitors and users of the Website and of the App;
• marketing/ promotional purposes (as outlined in the Promotional Purposes Communication section below).

Once a User’s account is deactivated, We maintain a record of the details used to register for the account for record keeping and audit purposes.

WHEN AND HOW WE SHARE INFORMATION WITH OTHERS

Information about your purchases and your use of the Website and of the App is maintained in association with your profile account. The personal data we collect from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval.

Except for the Members you have contracted with we do not otherwise reveal your personal data to third-parties for their independent use unless: (i) you request or authorize it, (ii) the information is provided to comply with a disclosure (for example audit checks from authorities, subpoena or court order), enforce an agreement we or the Members have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or the Members’ employees or others, (iii) necessary to address claims, disputes to persons demonstrating legal authority to act on your behalf; (iv) necessary to address emergencies or acts of God, (v) the information is provided to our agents, vendors or service providers who perform functions on our behalf. Any usage of information and data will comply with all relevant laws, including those related to antitrust and competition.

We may use interfaces with social media sites such as Facebook, LinkedIn and others. If you choose to “like” or share information about the Website and/or from the App through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your site visit to your personal data.

COMMUNICATIONS FOR A PROMOTIONAL PURPOSE

To the extent that you have expressed your express consent to this, or if the applicable law provides us with this possibility, we will use your data for direct marketing purposes to provide you with information on future actions, to send you promotional materials, newsletters and offers with respect to products and services provided by us, by our Members and other group companies or contractual partners of our Members. We will always respect your choices regarding how you can be contacted, including not receiving promotional messages if you notify us or our Members with whom you have contracted with of this preference. These preferences can be transmitted at any time by any of the contact alternatives in the Contact section below.

DISCLOSURE OF INFORMATION

We may disclose the information collected through the Website and/or the App to the following recipients:

• partners who can assist us in managing the Website and/or the App;
• our Members from whom you requested information or asked for an offer, or whom you have contracted with, other companies within the group to which we belong, or to which our Members belong, including for possible joint promotion initiatives;
• public authorities in response to a request for information from them insofar as this request is lawful or if we believe that your actions do not meet the conditions of use of the Website and/or the App or our policies or to protect rights, patrimony or safety of us or others;
• to protect our rights in litigation or our Members’ rights in litigation;
• in connection with or during the negotiations for a merger, a sale of our assets, the consolidation or restructuring, financing or acquisition of our company or a portion of it by another company;
• you (e.g. when exercising the right of access).

FOREIGN TRANSFERS

We may transfer some or all of the information collected about you abroad to countries in the European Union and/or outside the European Union, including countries that have not been recognized as providing an adequate level of protection of personal data. We commit ourselves to taking all necessary steps to ensure the proper protection of your information, no matter where it is transferred.

YOUR LEGAL RIGHT

In the context of processing your personal data as described in this Policy, you have the right to access and request changes to the information collected about you, to oppose the processing of your personal data (without raising a reason if you also do not want to receive unsolicited commercial communications), to address your data protection authority or as otherwise legally necessary, and not to be subject to an automatic individual decision.

You can correct or change your personal data at any time by accessing the “My Account” section of the App. To the extent that you choose to delete your account from the App, all personal data stored in your account will also be deleted, except that when a User’s account is deactivated, We maintain a record of the details used to register for the account for record keeping and audit purposes.

POLICY CHANGES

We may periodically change this Policy. If we make changes to the way we handle your personal data, we will inform you through the Website and the App. If, after the changes to the Policy you will continue to visit the Website or you will continue to use the App, that will be deemed as your acceptance of the respective changes. We encourage you to periodically review this Policy to see the latest information on our privacy practices.

The most recent version of the Policy is reflected by the version date located at the bottom of this Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Policy or other notice on the Website and in the App. We encourage you to review this Policy often to stay informed of changes that may affect you, as your continued use of the Website and/or App signifies your continuing consent to be bound by this Policy.

CONTACT

If you have any questions about this Policy, please write to us at support@concretely.co.

[December 12, 2023]